Widerrufsrecht

Last updated: 20 August 2026

At Amavi Watches, we want you to be happy with your purchase. If you change your mind about your order, you have rights under UK consumer law, including a statutory right to cancel certain online purchases.

Your right to cancel

If you are a consumer purchasing from the UK, you generally have the right to cancel your order within 14 days from the day you receive the goods, without giving a reason.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.

To exercise your right to cancel, please contact:

Email: support@amalviwatches.co.uk

Please include your order number and clearly state that you wish to cancel your order.

Condition of returned goods

You may handle the goods as you would reasonably be allowed to do in a shop to establish their nature, characteristics and functionality.

If the goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, we may be entitled to make a deduction from the refund where permitted by law.

Where possible, products should be returned with their original packaging, accessories and documentation.

Refunds

Once we receive the returned goods, or evidence that they have been returned, we will process the applicable refund in accordance with UK consumer law.

Refunds will normally be made using the same payment method used for the original transaction.

Where you exercise your statutory cancellation right, we will refund the standard delivery cost originally paid for the order. Any additional cost resulting from your choice of a more expensive delivery option will not be refunded.

Return shipping costs

Unless the item is faulty, damaged, incorrect, or otherwise covered by our statutory obligations, the customer is responsible for the direct cost of returning unwanted goods where we have informed the customer of this responsibility before purchase.

Faulty, damaged or incorrectly supplied goods

Your statutory rights are not affected by this policy.

If your item is faulty, damaged, not as described, or the wrong item was supplied, please contact us at:

support@amalviwatches.co.uk

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

Items excluded from cancellation

Certain products may be excluded from the statutory cancellation right where permitted by UK law, including goods that are made to the customer's specifications or clearly personalised.

If an exclusion applies to a particular product, this will be clearly stated before purchase.